Refund policy
Refund & Return Policy – TrendWearHubIndia
We truly value every customer who shops with us. At TrendWearHubIndia, we work hard to ensure that every order is processed carefully and delivered with quality. However, we understand that there may be situations where a product needs to be returned or refunded. This Refund & Return Policy explains in detail how returns, replacements, and refunds work on our platform.
By placing an order with us, you are agreeing to the terms mentioned below.
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1. General Refund & Return Terms
Refunds and returns are accepted only under specific conditions mentioned in this policy.
Return/Refund requests must be raised within 7 days of delivery.
The product must remain unused, unwashed, unaltered, with all tags and original packaging intact.
Items damaged due to customer handling, wear & tear after use will not be accepted.
The decision for acceptance or rejection of a return is taken after inspection.
We recommend customers record an unboxing video without cuts as proof if the product arrives damaged or incorrect.
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2. Conditions Eligible for Return/Refund
You may apply for a return or refund if:
1. The product received is damaged or defective
2. You received a wrong product, size, or color
3. The product is significantly different from description or images
4. The product is missing accessories/parts mentioned at the time of purchase
5. The order was cancelled before shipment confirmation
All claims must be supported with clear images/videos.
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3. Non-Returnable Situations
We do not accept return/refund requests if:
Product has been used, washed, or worn
Tags/labels are missing or packaging is damaged
Hygiene-sensitive items (innerwear, cosmetics, personal wear, beauty items)
Clearance sale or "No Return" tagged items
Customer dislikes product after use
Product damaged due to misuse, improper handling, or accidental damage
Delays caused by courier or logistics after dispatch
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4. Return Procedure (Step-by-Step)
If your order qualifies for return/refund:
1. Contact us within 7 days of delivery
2. Share order number and photos/videos of the product
3. Our support team will verify the request within 24–72 hours
4. If approved, you will receive return pickup instructions or address
5. Pack the product securely using original packaging
6. After the returned product is received, it will be inspected
7. Refund/Replacement will be processed based on the condition
Returns without request approval will not be accepted.
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5. Refund Method & Timeline
Once the product passes quality check:
Refunds will be processed via
UPI / Bank Transfer / Wallet / Original payment method
Refund completion may take 2–7 working days
If the product fails inspection, refund will not be issued
Shipping fees, COD charges, convenience fees are non-refundable
For partial refunds (if any claims approved), amount will be based on product condition and issue nature
In case the courier returns parcel due to address issues or non-availability, re-shipping charges may be applicable.
6. Replacement Policy
If the customer prefers exchange instead of refund:
Exchange will be provided only for the same product type
Exchange depends on stock availability
In case stock is unavailable, refund will be processed as per refund terms
In some cases, shipping charges may apply for exchanges initiated due to size issues
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7. Damaged, Wrong or Missing Item Claims
To claim a replacement or refund for damage/defect:
You must provide clear photos + mandatory unboxing video
Video must start before opening the package & show full product clearly
Failing to provide proper evidence may result in rejection of claim
This helps us verify authenticity and avoid fraudulent claims.
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8. Order Cancellation & Refund Before Shipping
Orders can be cancelled only before dispatch
Once shipped, order cannot be cancelled
If customer refuses delivery, return shipping fee may be deducted from refund
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9. Contact for Refund & Return Requests
For any return/refund related assistance, contact us at:
📩 Email: support@trendwearhub-india.site
📞 Phone/WhatsApp: +91 9550135916
🕒 Support Hours: Mon–Sat, 10 AM – 6 PM
Please allow us some time to verify your request and respond back.
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Final Note
TrendWearHubIndia holds the full right to approve or reject refund/return based on product condition, evidence provided, and policy guidelines. Our goal is to resolve issues fairly and ensure a pleasant shopping experience for every customer.
